We are in continuous progress to inprove our software and extend our service to all customers.

There are several sites in the internet where you can get information and help about our products.

Solving problems

Sometime it may happen that the software does not do what you want or expect.

Follow this steps if you run into a problem with processing lidar data:

  • Check your (raw) data. Use lasvalidate to see if your input data is valid.
    If your input data is not valid it is no big surprise that the result is not as expected.
  • Check your program version.
    Do you use the lastest version? If not, do so.
    Do you use the latest version and you think this problem is new in this version: Try an older version!
    It is may useful to run different versions in different directories.
    See the changelog for the latest version number. Use “LAScopy -h” to see your version number.
    Run all tools with the -v (verbose) option to see, if hey may generate a warning already.
  • Define your problem.
    Extract it. Keep it as small and simple as possible. Break it down.
    Doing this the problem is may solved allready 😉
  • See if others had this problem.
    Use the search function with different keywords about your problem.
    It is most likely that someone else had the same problem before.
  • If you get this far and did not found a solution it is may worth to post your problem to the LAStools user group.
    Again: Concentrate on the problem. Again: Break it down.
    Supply some simple sample data so everyone can reproduce your problem.
    List exactly the commands you did run.
    What did they output?
    What did you expect they do output?
    Report the environment and version number you use.
    This is an example of a good question.

rapidlasso Services

LAStools user group

The LAStools user group is a place to meet other LAStools user and may find answers to your questions.

This is the main page for all questions about the tool.

If you have any question about LAStools just post it there.

Tutorials by rapidlasso

We have a huge collection of tutorials. You can download them as PDF file (243MB, 630 pages) for offline reading or access them online.

Direct links to some most read tutorials:

Tutorial: From flightlines to final product.

Tutorial videos on youtube.

Resources in the world wide web

Tutorials by others

Bezirksregierung Köln: PDF “Anleitung zur Nutzung der LAStools“.

Stack Exchange

https://gis.stackexchange.com

Stack Exchange became the biggest source for support by users. The subdomain GIS contain all content with relation to LiDAR and the LAStools. If your question is more general and not specific to the LAStools you may find an answer there.

GitHub

https://github.com/LAStools/LAStools

If the support you need belong to the open source part of LAStools like LASzip or LASlib and you are a programmer you may address your question to the open source community.

Support

If you have questions the resources in the web wont answer you may write a email to our service.